Seller Agreement
This draft explains seller responsibilities for the Local Trade Network marketplace.
Seller Eligibility and Onboarding
Sellers should complete onboarding accurately and keep their account details current.
Shop and Profile Information
Seller names, shop descriptions, images, and contact details should be accurate and kept up to date.
Listing Responsibilities
Product and service listings should be truthful, clear, and consistent with what buyers will receive.
Pricing and Stock Accuracy
Pricing, quantity, and availability should reflect the seller's actual inventory and current offer.
Legal and Safe Products
Sellers are responsible for making sure their products or services are lawful and safe to list.
Order Management
Sellers should manage orders in a timely manner and keep buyers informed when status changes matter.
Pickup Responsibilities
If pickup is offered, the seller should provide clear pickup details and make the item available as promised.
Local Delivery Responsibilities
If delivery is offered, the seller is responsible for the local delivery arrangement they choose to provide.
Buyer Communication
Sellers should communicate respectfully and respond to buyer questions related to listings and orders.
Seller Fee
A seller fee of 2.5% applies as part of the current 5% checkout fee structure.
Stripe Connect Payouts
Seller payouts are handled through Stripe Connect and are sent to the seller's connected Stripe account.
Refunds, Cancellations, and Disputes
Refund, cancellation, and dispute handling should follow the marketplace rules and any seller-specific policy that applies.
Reviews
Sellers should not attempt to manipulate reviews, ratings, or feedback from buyers.
Advertising Responsibilities
Any promoted listing or ad content should stay accurate and should not misrepresent the product or service being sold.
Prohibited Listings
Sellers may not list items or services that are illegal, unsafe, misleading, or otherwise disallowed by marketplace policy.
Account Suspension or Removal
Repeated issues, policy violations, or harmful behavior may result in account suspension or removal.
Intellectual Property
Sellers should only use images, logos, copy, and other materials they own or are allowed to use.
Agreement Updates
This seller agreement may be updated as the marketplace changes. The current posted version should be treated as the active summary.
Need Help With Onboarding?
If you need support with seller setup, use the contact page or check the Help Center before reaching out.
